Key Responsibilities
Follow up with customers to ensure they are satisfied with service.
Promote cooperation and teamwork among technicians and support staff.
Assist other Service Advisors when needed.
Check customer's service history, schedule appointments, enter repair order information and manage information.
Follow up to resolve and communicate resolution of customer concerns to local market Ford Customer Satisfaction organization.
Verify time ticket information

Knowledge and Experience

Education, training and/or certifications should clearly demonstrate the possession of the knowledge and skills stated above.
Knowledge of automotive is preferable
Driver’s license
Good in English communication
2 years in an automotive service environment preferred
Using computer to look up information
Bending, stretching, lifting, reaching, and climbing
Utilizing physical and manual dexterity
Driving a vehicle (if properly licensed)
Lifting up to 50 lbs.
Working Conditions: Noise, Vibration, Paint, Dust, Exhaust fumes, Other hazardous and non-hazardous materials